|
   
SmartDog Services is the Oracle Customer’s Best Friend. Established in 1990, we are specialized in helping customers maximize the value from their Oracle software. From DBA support to custom development to Oracle’s E-Business Suite, we work closely with our clients as a trusted advisor to identify and deliver a broad array of cost-effective Oracle IT solutions.
SmartDog is different. First, we’re focused: Our sole focus is supporting Oracle customers. Second, with our SmartDog delivery model, we offer a flexible and scalable plan of support for the entire Oracle product line, including the E-Business suite. We stay to support customers between the large projects when other service organizations lose interest. Our expectation is that we will earn their trust during these times and be the logical partner choice when the projects occur. Also, we work very closely with and in full support of Oracle’s customer care and software sales teams. In fact, we're Oracle's SMB Partner of the Year for the TOLA region three years running and received Oracle’s North American Titan Award in 2008.
Required skills: Oracle Applications 11i//R12, customer service skills, task management.
Purpose of the Position
We are actively seeking a candidate to take on a support consultant role to be responsible for working inbound support requests in our Austin-based Oracle Support Center. This position requires extensive functional experience with Oracle E-Business software. This person should enjoy interacting with customers, problem solving, and taking the resolution to the next level by providing value-added insights to our customers. The Support Center Consultant will work primarily from the Austin Solution Center, but will have opportunities to work on projects at customer locations to build skills, to interact with customers, and to transition development work to production support. Experience with multiple product areas of Oracle’s E-Business suite of applications is required.
We are seeking individuals with following qualifications:
- Bachelor's degree
- Strong experience across a broad spectrum of Oracle applications
- Prefer experience in call center/solutions center environments
- Functional experience with at least two (2) of the following skill set areas: Financials, Order Management, Supply Chain/Manufacturing, HCM, CRM
- Communication skills: strong written and verbal communication, must communicate easily and effectively with all levels within an organization.
- Must have strong customer relationship management experience.
- General consulting skills, including: team facilitation, business case development, and supply chain assessment / strategy.
- Ability to travel up to 50%
- Must live and work in Austin, Texas
Responsibilities:
- Work Oracle E-Business trouble tickets to resolution.
- Track customer issues and develop solutions.
- Interact with technical resources.
- Monitor work queues.
- Interact with customers in regard to work requests.
For immediate consideration for this position please visit www.smartdogservices.com/careers.htm and select job ID RO00563 to apply.
SmartDog Services, LLC is an Equal Opportunity Employer.
|
|
